# SellPro Help Center | Retail Training & Support Guides

> SellPro’s complete Knowledge Base — your go-to hub for user guides, rewards-program support, training resources, and app troubleshooting tailored for retail associates and brand managers.

## Knowledge Base

- [Knowledge Base](https://knowledge.sellpro.net/en/)

## sellpro.net

- [sellpro.net](https://www.sellpro.net/)

## Report an issue

- [Report an issue](https://knowledge.sellpro.net/en/kb-tickets/new)

## SellPro User Guide
- [See all articles](https://knowledge.sellpro.net/en/sellpro-user-guide)

- [How do I earn SellPoints?](https://knowledge.sellpro.net/en/how-do-i-earn-points)
- [What are courses in "Recertify" status?](https://knowledge.sellpro.net/en/recertify-re-certify-courses)
- [How do I print on SellPro (iOS)?](https://knowledge.sellpro.net/en/how-do-i-print-on-sellpro-ios)
- [How do I print on SellPro (Android)?](https://knowledge.sellpro.net/en/how-do-i-print-on-sellpro-android)
- [What does "Inactive Survey" mean in the Insight feature?](https://knowledge.sellpro.net/en/inactive-survey)
- [Can Brand Reps convert to a Sales Associate account?](https://knowledge.sellpro.net/en/brand-rep.-can-i-convert-my-sellpro-account-to-a-sales-associate-account)
- [What is the 'Feed'?](https://knowledge.sellpro.net/en/what-is-the-feed-used-for)
- [How do I receive and print a SellPro rebate e-check?](https://knowledge.sellpro.net/en/how-do-i-receive-and-print-a-rebate-e-check)
- [I want to join SellPro. How do I create a SellPro user account?](https://knowledge.sellpro.net/en/how-do-i-create-an-account)
- [Want to use SellPro? Get the app.](https://knowledge.sellpro.net/en/get-the-sellpro-app)
- [How do I turn on Location Services on my device so I can participate in in-store Insight surveys?](https://knowledge.sellpro.net/en/how-do-i-turn-on-location-services-on-my-device-for-insight-surveys)
- [How to Request the Deletion of Your SellPro Account and Personal Data](https://knowledge.sellpro.net/en/sellpro-data-deletion-requests)
- [How Do I Create a SellPro Account After Receiving an Invite?](https://knowledge.sellpro.net/en/invite-sellpro-how-do-i-create-my-account)
- [Courses](https://knowledge.sellpro.net/en/courses-1)
- [(US) When submitting a rebate, where can I find my bank's routing and account numbers?](https://knowledge.sellpro.net/en/how-do-i-find-my-bank-account-routing-number-us)
- [PlayZone](https://knowledge.sellpro.net/en/playzone)
- [Gravity Game](https://knowledge.sellpro.net/en/gravity-game)
- [(CA) When submitting a rebate, where can I find my transit, institution and account numbers?](https://knowledge.sellpro.net/en/how-do-i-find-my-bank-account-institution-transit-number-ca)
- [ProShop](https://knowledge.sellpro.net/en/proshop)
- [Reference Library](https://knowledge.sellpro.net/en/reference-library)
- [Events](https://knowledge.sellpro.net/en/events)
- [Leaderboard](https://knowledge.sellpro.net/en/leaderboard-1)
- [Campaigns](https://knowledge.sellpro.net/en/what-are-sellpro-campaigns-and-how-do-they-work)
- [Invite](https://knowledge.sellpro.net/en/invite-sellpro)
- [Sales](https://knowledge.sellpro.net/en/sales)
- [Clipboard](https://knowledge.sellpro.net/en/clipboard)
- [Feed](https://knowledge.sellpro.net/en/feed)
- [Settings](https://knowledge.sellpro.net/en/settings)
- [More Options](https://knowledge.sellpro.net/en/more-options)
- [SellPoints](https://knowledge.sellpro.net/en/sellpoints)
- [Streak Bonus Plays](https://knowledge.sellpro.net/en/streak-bonus-plays)
- [Profile](https://knowledge.sellpro.net/en/profile)
- [Syncing](https://knowledge.sellpro.net/en/syncing)
- [Home Screen](https://knowledge.sellpro.net/en/home-screen)

## Awards
- [See all articles](https://knowledge.sellpro.net/en/awards)

- [I didn't receive my claim email, can it be resent?](https://knowledge.sellpro.net/en/i-didnt-receive-my-claim-email-can)
- [Why are quizzes timed?](https://knowledge.sellpro.net/en/why-are-quizzes-timed)
- [How do HP rebates work?](https://knowledge.sellpro.net/en/how-do-rebates-work-hp)
- [How can I earn an award?](https://knowledge.sellpro.net/en/steps-to-earn-an-award)
- [What is the Brand Reward Zone?](https://knowledge.sellpro.net/en/brz-brand-rep-points)
- [Why am I not earning awards?](https://knowledge.sellpro.net/en/i-am-not-earning-awards)
- [What is the likelihood of me of winning an award?](https://knowledge.sellpro.net/en/what-is-the-chance-of-winning-an-award)
- [When will new awards be available?](https://knowledge.sellpro.net/en/when-will-new-awards-be-available)
- [Why can't I see the recent promotion on my device?](https://knowledge.sellpro.net/en/missed-on-promotion)
- [How can I play for a specific award?](https://knowledge.sellpro.net/en/how-to-play-for-a-specific-award)
- [I earned an award bundle, but the claim form shows different awards, why?](https://knowledge.sellpro.net/en/what-is-a-bundle)
- [Why am I only earning small value awards?](https://knowledge.sellpro.net/en/i-only-win-small-awards.-why)
- [How do I check if I have any pending unclaimed awards?](https://knowledge.sellpro.net/en/how-do-i-check-if-i-have-awards-pending-claim)
- [How do I redeem my e-gift card?](https://knowledge.sellpro.net/en/cant-open-my-e-gift-card)
- [I already have an Instant Ink account, why can't I add my newly earned Instant Ink balance?](https://knowledge.sellpro.net/en/i-already-have-an-instant-ink-account)
- [How can I get help on Instant Ink account inquiries?](https://knowledge.sellpro.net/en/instant-ink-account-inquiries)

## Award Fulfillment Inquiries
- [See all articles](https://knowledge.sellpro.net/en/award-fulfillment-inquiries)

- [How do I claim my award?](https://knowledge.sellpro.net/en/how-do-i-claim-my-award)
- [How do I submit my pay stub?](https://knowledge.sellpro.net/en/how-do-i-submit-my-pay-stub-to-claim-an-award)
- [What are the acceptable forms of employment for employment verification?](https://knowledge.sellpro.net/en/acceptable-forms-of-employment-employment-verification)
- [How can I change my address for an award claim?](https://knowledge.sellpro.net/en/can-i-change-my-address)
- [I accidentally claimed an award I do not want to claim, what can I do?](https://knowledge.sellpro.net/en/did-not-want-to-claim-an-award)
- [Can my award email be resent?](https://knowledge.sellpro.net/en/can-my-award-email-be-resent)
- [Why is my award forfeited "due to inactivity"?](https://knowledge.sellpro.net/en/why-is-my-award-forfeited-due-to-inactivity)
- [Why do I need to verify my employment?](https://knowledge.sellpro.net/en/employment-verification)
- [How long does it take for my e-gift card to be emailed?](https://knowledge.sellpro.net/en/how-long-will-it-take-for-my-electronic-gift-card-to-be-emailed-holidays)
- [How can I obtain my 1099 tax document?](https://knowledge.sellpro.net/en/taxes)

## Profile & Settings
- [See all articles](https://knowledge.sellpro.net/en/profile-settings)

- [How do I reset my SellPro password if I can’t access my account?](https://knowledge.sellpro.net/en/how-to-reset-your-password-forgot-password)
- [How can I update my password?](https://knowledge.sellpro.net/en/how-to-change-your-password)
- [How do I change/update my email?](https://knowledge.sellpro.net/en/how-to-change-your-email)
- [Why am I not receiving my Streak Bonus Plays?](https://knowledge.sellpro.net/en/not-getting-my-streak-bonus-plays)
- [How do I change my retailer and/or store?](https://knowledge.sellpro.net/en/how-change-update-your-store-store-number)
- [Where can I see the awards I’ve earned?](https://knowledge.sellpro.net/en/where-can-i-see-all-the-awards-i-have-earned)
- [Will I lose my certificates if I change my retailer?](https://knowledge.sellpro.net/en/when-i-change-my-retailer-will-i-lose-all-of-my-certificates)
- [How do I share my certificates?](https://knowledge.sellpro.net/en/how-to-share-certificates)
- [Can I use SellPro if I no longer work for an approved retailer?](https://knowledge.sellpro.net/en/can-i-still-use-sellpro-if-i-no-longer-work-for-an-approved-retailer)
- [How do I update my email notification settings?](https://knowledge.sellpro.net/en/i-am-not-getting-emails-from-sellpro)
- [If I switch my store on SellPro, will I lose my certificates and/or points?](https://knowledge.sellpro.net/en/if-i-switch-my-store-on-sellpro-will-i-lose-my-certificates-and-or-points)
- [Why is my certificate count different on the Home Screen and Leaderboard?](https://knowledge.sellpro.net/en/certificate-count-on-the-home-screen-does-not-match-my-certificate-count-on-the-leader-board)

## SellPro Client Guide
- [See all articles](https://knowledge.sellpro.net/en/sellpro-client-guide)

- [How Do Sales and Sale Products Work in SellPro OMS?](https://knowledge.sellpro.net/en/how-do-sales-and-sales-products-work)
- [What is the setup process for physical and electronic awards provided by the client?](https://knowledge.sellpro.net/en/what-is-the-physical-award-set-up-process)
- [How do I use Visibility Groups in my SellPro content?](https://knowledge.sellpro.net/en/how-do-i-use-visibility-groups-in-my-sellpro-content)
- [How do I create Visibility Groups as a Brand?](https://knowledge.sellpro.net/en/how-do-i-create-visibility-groups-brands)
- [How do I create inventory items to use for awards?](https://knowledge.sellpro.net/en/how-do-i-create-inventory-items-to-use-for-awards)
- [How do I create awards for Brand Reps?](https://knowledge.sellpro.net/en/how-do-i-create-awards-for-brand-reps)
- [SellPro Features: Events](https://knowledge.sellpro.net/en/sellpro-features-events)
- [How do I assign inventory to one of my sub-brands?](https://knowledge.sellpro.net/en/how-do-i-assign-inventory-to-one-of-my-sub-brands)
- [How do I create Course Awards and Event Awards in SellPro's OMS?](https://knowledge.sellpro.net/en/how-do-i-create-awards-for-courses-and-events-in-sellpros-oms)
- [How do I create a Course in SellPro's OMS?](https://knowledge.sellpro.net/en/how-to-create-a-course-in-sellpro-oms)
- [SellPro Rebate Fulfillment Process](https://knowledge.sellpro.net/en/sellpro-rebate-fulfillment-process)
- [Best Practices: Courses, Topics and Questions](https://knowledge.sellpro.net/en/best-practices-courses-topics-and-questions)
- [New Brand Setup: Digital Assets](https://knowledge.sellpro.net/en/digital-asset-requirements-for-sellpro-in-app-client-branding)
- [How often should I launch course content, and how long should I keep courses active?](https://knowledge.sellpro.net/en/how-often-to-launch-course-content-and-how-long-to-keep-them-active)
- [How do I enable the Chat feature in SellPro?](https://knowledge.sellpro.net/en/zendesk-chat-integration)
- [SellPro Brand Guidelines for Retail Partners](https://knowledge.sellpro.net/en/sellpro-brand-guidelines)
- [How do I create Virtual Events (Webinars) in SellPro's OMS?](https://knowledge.sellpro.net/en/how-to-create-virtual-events-in-sellpro-oms)
- [Does SellPro support languages other than English?](https://knowledge.sellpro.net/en/sellpro-app-locatization)
- [My training content on SellPro hasn't been updated in a while, but I don't have anything new. What can I do to help keep store associate engagement up?](https://knowledge.sellpro.net/en/how-to-boost-retail-associate-engagement-by-updating-training-content)
- [SellPro Award Claim and Fulfillment Process](https://knowledge.sellpro.net/en/sellpro-award-claim-process)
- [How do I create Visibility Groups as a Retailer?](https://knowledge.sellpro.net/en/how-do-i-create-visibility-groups-retailers)
- [How do Engagement Campaigns Work?](https://knowledge.sellpro.net/en/how-do-engagement-campaigns-work)
- [How do Growth Campaigns work?](https://knowledge.sellpro.net/en/how-do-growth-campaigns-work)
- [How do I use the AI content generation tools in OMS to create and improve content?](https://knowledge.sellpro.net/en/how-do-i-use-the-ai-content-generation-tools-in-oms)