SellPro Award Claim and Fulfillment Process

SELLPRO CLAIM PROCESS

STEP 1: USER CLAIMS AWARD

User earns and claims award in SellPro.

STEP2: CLAIM E-MAIL SENT TO USER

Automatic claim e-mail is sent to user with URL, claim code and instructions on how to claim award.

STEP 3: USER FILLS OUT CLAIM FORM

User follows on-screen instructions and fills out claim form to complete claim. This form must be completed within seven (7) days of award notification or award may be forfeited.

1. Release form
   1. User agrees to SellPro terms and enters claim code to proceed with claim process.
2. Claim or forfeit

   1. User sees the value of all awards (i.e., tax calculator) claimed during current calendar year and has the option to claim or forfeit award.

   2. If user chooses to forfeit award, award claim process is considered complete at this point, and award is reconciled.
3. My store (applies only to RSAs)
   1. Store information is automatically defaulted to that which is associated with user’s SellPro account. At this point, user has the option to update store information if needed.
   2. If this is the first time claiming an award, user is required to verify their phone number. After submitting their number, the user will receive a text message at the number they submitted containing a code they must enter on the next screen.
   3. Once a user successfully verifies their phone number, the number will become associated with their SellPro account going forward, and they do not have to enter it again unless it needs to be updated. Updating the number will require a new verification process.
   4. Please note that a verified phone number can only be associated with one SellPro account. Awards cannot be claimed through multiple accounts using the same phone number.

1. Employer verification
   1. User uploads employment verification documents (pay stub or employment verification letter). Employment verification is performed once every 90 days.
2. Shipping info (applies only to physical awards)
   1. User submits shipping information. Upon successfully submitting the form, user receives confirmation that award claim process is complete.
3. Tax info (if applicable)
   1. User fills out the tax form only when the combined value of claimed awards totals more than $600 within a given calendar year. User has the option to opt-in for 1099 form electronic delivery.
4. Completed
   1. User receives claim confirmation e-mail.
      1. User is able to track claim status through URL provided in claim confirmation e-mail.

SELLPRO FULFILLMENT PROCESS

SellPro receives claim form and starts fulfillment process.

STEP 1: EMPLOYMENT VERIFICATION

1. Verified
   1. User's submitted paystub or employment verification letter matches user's SellPro profile info.
2. Declined
   1. E-mail is sent out to user with reason for decline. User has two (2) business days to resubmit required documents.
3. Failed
   1. If documents are not provided after allotted period of time, award gets forfeited and reconciled due to user’s inaction.

STEP 2: AWARD SHIPMENT

• Shipping confirmation e-mail (physical award)
  • User receives shipping confirmation e-mail from carrier once physical award is shipped.
• Award e-mail (electronic award)
  • Once employment verification is complete, automatic award e-mail is sent out to user with award details.